Tenpin Reviews

Cannot thank the team at Tenpin Cheshire Oaks enough. Booked Huidini Escape room for myself and group of friends 3 weeks prior to visiting to find out nobody from Huidini was on site at Cheshire Oaks. The manager of Tenpin was superb she apologised even though Tenpin and Huidini are ran separately. The manager as a good will gesture gave us a free game of bowling to make up for the issue even though the companies are separate. Thanks again for your hospitality Tenpin.

Had a wonderful time at Tenpin Bowling in Falkirk today, we were greeted on arrival by really happy staff, we played bowling where we were served by a very friendly, polite member of staff while we were playing. My son & I then played pool and then table tennis, we really enjoyed ourself and can't wait to go back.

Came for VR Mario Kart and Hyperbowl. We arrived 11.30am and Mario Kart not running as ‘man not here yet’ - told to try at 1pm. This wasn’t mentioned on website but fine - would do Hyperbowl first - except after asking staff several times for Hyperbowl, just told ‘you can use any of the lanes’. Clearly not true: we were given normal bowling lane and gave up trying to explain that we wanted Hyperbowl as apparently those lanes not open. Bowling was fine, though food was… not great. V below average burger, plasticky sausage (and stayed too hot far too long considering it’s a kid’s meal). And: adult portions same size as kids, just priced more. Disappointing. Then checked in at 1pm for Mario Kart. Not ready yet, staff don’t know when man’s coming. We played arcade until 2pm, then checked in and told to wait another 10mins, and then man was there. Mario Kart was brilliant, but it was too short! Not 10mins as the website says: something less than 4mins. Again, disappointing and in fact false advertising. Two stars nonetheless as staff friendly and my son had fun.

Money robbers!!!! Scammed me!!!! Put money in and machine did not work, took a plush two times perfectly and fell both of them!!!!!!!!!!!, Next time I will tell them to open the machine, get on and start running!!!!

First I arrived and was told I hadn't paid and to pay (£200) that's more than my booking. Then it took calling a manager to get my Lanes ok'd. We then added our kids names ourselves and then the screen on Lane 20 didn't work and was frozen for remainder of our games. We raised the issue with reception and told someone would fix, then 20 mins later no one came. We asked again at reception and was told not my job and no one onside can fix the issue

Update customer just as useless at head office as in branch avoid at all costs.

£12.41 call cost from a 16min call

We had our son’s 6th birthday party at Telford Tenpin and I can’t rate the experience highly enough.

For £12.95 a child (£1 more than other local venues like Jungleland) the service they provided exceeded any other party experience I have been to so far with competitors.

The whole booking process was a breeze. When it came to the day:

We had our own extremely helpful and accommodating party host
They provided sweets and stickers to the kids for strikes and spares - even gave me a basket of sweets for the party bags
They came out with balloons for animals and hats balloon modelling for each child
The meal was a box meal with not only just the pizza as advertised but chips as well - we bought ice creams after for a reasonable 99p each.
Entertainment of dancing and singing happy birthday to birthday children
Exclusive use of the venue for the two hour slot (along with other parties but no one else on the lanes)
My son had a goodie bag including a huge personalised pin, tshirt, huge chocolate bar with a family bowl free voucher for up to 6 people
Balloons decorating the alley area
Each kid got a personalised chocolate bar.
Vouchers going out to parents for buy one get one free if you competed a survey.

If you live in Telford you wont be disappointed considering this for a party venue

Thank you for making my sons first birthday party with school friends (couldn’t do one last year due to covid) such a wonderful experience and a lifelong memory for him

Telford is a credit to the tenpin company

Absolutely DISGUSTED. AVONMEADS BRISTOL. I paid £200 for an hours laser tag for 16 people for my sons birthday - upon arrival I went to the bar to order food and drinks for in the break and after their game has finished, as I didn’t think that this was included in our booking. I was assured that I didn’t need to do that it would be served as I asked and is included within what I paid for… squash at break and “platters of food” for after! no drinks at break time had to go get them myself, no problem it’s easily done. After the game I waited then asked where this food was as they said it would be out, was told by the same member of staff who told me it was included that I should of gone to the bar to order the food as not included in the package?! I asked another member of staff if this was correct when this one slinked off and they told me no no it is on its way, asked another member of staff after a few minutes and they went to the kitchen and then came out and told us nearly ready it’s about to come out. Still nothing, I took my daughter to exchange tickets for a prize and the member of staff kept telling me that everything we asked for was all out of stock, without even looking at what I am pointing at… I said well can we have one of the ones in the display cabinet or can you check the stock room? His response was to kiss his teeth at me like I was asking too much and walked off, I said to him sorry but as a paying customer I don’t expect someone to treat me like this just because I have asked you to do your job, he then shouted at me throwing his hands around saying I TOLD you we don’t have none. I called the manager over who, although trying his best to explain and provide lots of free toys for the ticket exchange, the only explanation for the rude staff member was that it was his second shift, I’m not sure how this excuses the behaviour surely when you employ someone you actually review their attitude and customer service skills?
funnily enough as were having this conversation someone also brought a huge box of bloody rainbow drops out and said we have loads of stock I dunno what the problem is.
The manager never offered to go and sort this imaginary food everyone had been waiting for and told me I had booked the wrong thing. I told him that I specifically went to the bar before the beginning of the session and was advised by 3 members of staff on the bar it would be there and the guy who was running laser tag said the same thing, I would of been happy to pay for it when I arrived if needed, but now we are almost 2 hours later, around £400 down and I don’t want to NOW pay another £100 for the food and wait god knows how long for someone to bring it out, if it even got relayed to the kitchen in the first place that is. Total lack of communication in there and the company are only employing kids without adequate training or customer service skills. Nice revamp in there and a good add with the escape rooms and the laser tag but it still has the same problems with awful staff and filthy tables covered in food and glasses when it isn’t even busy in there and they have so many members of staff. Really disappointed, I thought we would of at least been offered some baskets of chips or something for them as they are

Recently organised a birthday party for my son. It was in Luton, the Galaxy. On the day everything was ok. Reason for 1 * is the shock to the system when I received my phone bill. I was charged over £50 for the calls I made to organise the party and make payments. The free or less expensive extention didn't work, nobody was answering, so had to call the general enquiry line. This is something I haven't experienced before. This day and age, not being able to make a booking online or via email, is already poor, but then getting charged extortionate rates for phone calls is something else. Wrong on so many levels. And their generic replies don't make any difference. They simply don't care. Think twice before giving them a call. It will end up costing you a fortune.

Verry good
Nice staff

FOLLOWING MY RECENT EXPERIENCE IN EARLY MAY 2022. AT THE LEAMINGTON SPA .

WENTBACK IN THE CENTRE AGAIN TODAY ON 15 MAY 2022 AFTER SPEAKING TO THE CENTRE MANAGER CALLED MEGAN . SHE REALLY HELPFULL AND SUPPORTIVE TOO .

THE EXPEREINCE TODAY WAS OUTSTANDING THE DRINKS WERE FINE AND SUPPORT GREAT TOO .

THE CAR QUIET TOO I HAVE TO MAKE A BLANCE OF WHEN WIRTTING REVIEW BLANCE OF GOOD OR BAD NOT JUST ONE WAY.

FULLY EJOYED MY VISIT TODAY WITH THE FAMILY.

KIND REGARDS

ANT

I went to Cheshire oaks ten pin bowling, the actual place and my time their was fantastic. The staff were helpful and I and my family had a lovely time. The issue I have is when I contacted ten pin bowling via 0871 222 3675 to book a Bowling lane. I later discovered that for this short call I was charged £5. I checked the number online and numerous people who have phoned the number have been charged £20 plus pounds. Do not phone this number, I do not know if ten pin use this number to make a profit but what disgrace. This soured the good time that I had at the bowling, such a shame.

We all enjoyed the experience and the food and pitcher of soft drink was fine. Our problem started when we asked for a bottle of red wine it came to us straight from the chiller. We complained the red wine was cold and they took into the cooking area to warm it through they did not understand our problem. Red wine should be served at room temperature after waiting for half an hour we changed it to white wine instead.

I have my sons party here and I had to write after to complain and I have been in contact but no one has bothered to come back to me. Just appalling and left my 8 year old son disappointed

loved our family night great bowling